Effective Date: 7/31/2024
1. Introduction
At Lotus Wax + Laserbar, we are committed to providing exceptional services and ensuring your satisfaction. This Refund Policy outlines our procedures for handling refunds for the services we provide.
2. Service Satisfaction
We strive to deliver high-quality services to all our clients. If you are dissatisfied with a service, please contact us within 48 hours of your appointment to discuss your concerns. We will make reasonable efforts to address any issues.
3. Refund Eligibility
1. Service Issues: If you are dissatisfied with a service due to issues such as incorrect execution or substandard quality, please contact us within 48 hours of the service. We may offer a re-service or partial refund based on our assessment of the situation.
2. Cancellation Policy: If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Cancellations made less than 24 hours before the appointment may incur a cancellation fee, and refunds may not be issued.
4. Non-Refundable Services
Certain services, such as pre-paid packages or memberships, may be non-refundable. Please review the terms associated with any pre-paid services or memberships at the time of purchase.
5. Refund Process
1. Request: To request a refund, please contact us at [email address] with your booking details and the reason for the request.
2. Review: We will review your request and determine if a refund or re-service is appropriate.
3. Resolution: If a refund is approved, it will be processed within 7-10 business days. The refund will be issued to the original payment method used for the service.
6. Changes to Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after such changes indicates your acceptance of the revised policy.
7. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
Lotus Wax + Laserbar
207-585 Colborne Street, Brantford, ON N3S 0K4
[City, State, ZIP Code]
